Refund & Return Policy

At D-N-D Aquariums & Pet Shop, we are committed to providing high-quality aquarium products, pet supplies, and exceptional customer service. Your satisfaction is important to us, and we want every purchase to meet your expectations.

If for any reason you are not completely satisfied with your purchase, our Refund & Return Policy is designed to make the return process simple, transparent, and hassle-free.

We accept returns within 30 days of the delivery date. Returns requested after the 30-day return period cannot be accepted.

To be eligible for a return, your item(s) must meet the following requirements:

• Be unused and in their original condition.
• Be returned in the original packaging, including all accessories, manuals, and included components.
• Include proof of purchase, such as your order confirmation or receipt.

Restocking Fee: We do not charge any restocking fees for eligible returns.

All returns must be made by mail. At this time, we do not accept in-store returns for online purchases.

Return Shipping Label Details:

• Prepaid Label (Free): For returns involving damaged items, defective products, or incorrect items received, we will provide a prepaid return shipping label at no additional cost.
• Customer Responsibility: For returns due to change of mind, ordering the wrong item, or no longer wanting the product, the customer is responsible for all return shipping costs.

How to Return an Item:

• Securely repackage the item using its original packaging.
• Include all accessories, manuals, and original contents.
• Attach the provided return shipping label (if applicable).
• Drop the package off at the shipping carrier listed on the return label.

If you have misplaced your return label, please contact our customer support team for assistance.

Please inspect your order immediately upon delivery. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us process your request quickly, please provide:

• Your order number
• A brief description of the issue
• Clear photographs showing the damage or defect

Please send this information to Email: [email protected]

Claims submitted after 7 days of delivery or without sufficient supporting documentation may not qualify for a refund, replacement, or store credit.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

• Refunds are processed within 7 business days.
• Refunds are issued to the original payment method used during checkout.
• Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.

Original shipping charges are non-refundable, except when the return is the result of our error, a damaged item, a defective product, or an incorrect item shipped by us.

We replace items only if they are damaged, defective, or incorrectly shipped. If you require an exchange, please contact our customer support team before returning the item.

Unless they arrive damaged, defective, or incorrect, the following items are not eligible for return:

• Used products
• Products damaged through misuse or improper handling
• Products returned without original packaging
• Products missing accessories or components
• Gift cards (if applicable)
• Clearance or final sale items marked as non-returnable

Orders may be cancelled before they enter processing or shipment. Once an order has been processed or shipped, it can no longer be cancelled.

If your order has already been delivered, you may request a return if your purchase meets the eligibility requirements outlined in this Refund & Return Policy.

• Order Processing Time: 0–2 Business Days
• Transit Time: 3–5 Business Days
• Estimated Delivery Time: 3–7 Business Days
• Order Cut-Off Time: 5:00 PM (Central Time)
• Shipping Cost: Free Shipping
• Shipping Region: United States Only

We reserve the right to refuse any return that does not meet the conditions outlined in this Refund & Return Policy. Items returned without authorization, outside the return period, or not meeting the eligibility requirements may be declined.