Order Tracking

At D-N-D Aquariums & Pet Shop, we understand how important it is to stay informed about your order. This Order Tracking Policy explains how you can track your shipment and what to do if you experience any issues.

Our goal is to provide a transparent and reliable order tracking experience from the moment your order is shipped until it arrives at your delivery address.

Once your order has been processed and shipped, you will receive a Shipping Confirmation Email containing:

• Your order number
• Shipping carrier information (if applicable)
• Tracking number
• Shipment confirmation
• Estimated delivery information

You can use the tracking number provided to monitor your shipment through the shipping carrier’s tracking system.

Tracking information is typically sent after your order has been processed and dispatched.

Our standard fulfillment timeline is:

If you have not received tracking information within 2 business days after placing your order, please contact our customer support team.

Please allow 24–48 hours after receiving your tracking number for the carrier’s tracking system to display the latest shipment status. Tracking updates are provided directly by the shipping carrier and may occasionally be delayed.

Tracking Status Not Updating:
If your tracking information has not updated for more than 48 hours, this may be due to:

• Carrier processing delays
• Weekend or holiday shipping schedules
• Weather-related delays
• High shipping volume
• Carrier system updates

If your tracking status remains unchanged for an extended period, please contact our customer support team and we will gladly assist you.

Delivered but Not Received:
If your tracking information indicates that your order has been delivered but you cannot locate your package, please:

• Verify that the shipping address provided during checkout is correct.
• Check around your property and any secure delivery locations.
• Ask family members, neighbors, or your building management if they accepted the package.
• Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact us. We will work with the shipping carrier to investigate the delivery.

Lost or Delayed Shipments:
Although most orders arrive within the estimated delivery timeframe, occasional delays may occur due to circumstances beyond our control. If your shipment appears to be lost or significantly delayed, please contact us as soon as possible. We will work with the shipping carrier to investigate your shipment and provide updates whenever available.

Please ensure that your shipping address is accurate before completing your order. If you notice an error, contact us immediately.

If your order has not yet entered processing, we may be able to update your shipping address. Once an order has entered processing or has been shipped, address changes cannot be guaranteed.

If you need help tracking your order, please include the following information when contacting us:

• Full name
• Order number
• Email address used to place the order
• Tracking number (if available)
• A brief description of your inquiry

Providing complete information allows us to assist you more efficiently.