Shipping Policy

At D-N-D Aquariums & Pet Shop, we are committed to delivering your aquarium products, pet supplies, and related accessories safely, efficiently, and on time. Every order is carefully packaged and shipped through trusted shipping carriers to help ensure your items arrive in excellent condition.

Our goal is to provide a smooth, secure, and reliable shipping experience from the moment you place your order until it arrives at your doorstep.

All orders are processed within 0–2 business days after payment has been successfully authorized and confirmed.

Order Cut-Off Time: 5:00 PM Central Time (CT). Orders placed after the daily cut-off time will begin processing on the next business day.

Please note:

• Orders are processed only during our regular business days.
• Orders are not processed or shipped on Saturdays, Sundays, or U.S. public holidays.

After your order has been processed, it will be shipped using our Free Standard Shipping service.

Estimated delivery times are as follows:

• Processing Time: 0–2 Business Days
• Transit Time: 3–5 Business Days
• Estimated Total Delivery Time: 3–7 Business Days

Please note that these delivery estimates are not guaranteed and may vary due to circumstances beyond our control, including severe weather, carrier delays, high shipping volumes, natural disasters, government restrictions, or other unforeseen logistical disruptions.

We currently ship within the United States only.

At this time, we do not offer international shipping.

We proudly offer Free Standard Shipping on all eligible orders shipped within the United States.

No additional standard shipping charges will be applied during checkout unless otherwise stated.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking number to monitor your shipment directly through the shipping carrier’s website.

If you do not receive your tracking information within 2 business days after placing your order, please contact our customer support team for assistance.

While we make every effort to deliver your order on time, shipping delays may occasionally occur due to circumstances beyond our control.

If your shipment is delayed, we recommend checking your tracking information first. If you need further assistance, please contact us and we will gladly work with the shipping carrier to investigate your shipment.

If your tracking information shows that your package has been delivered but you have not received it, please:

• Verify that the shipping address provided during checkout is correct.
• Check around your property and any secure delivery locations.
• Ask family members, neighbors, or your building management if they accepted the package.
• Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package after completing these steps, please contact our customer support team. We will assist you in working with the shipping carrier to investigate the matter.

Please inspect your order immediately upon delivery.

If your order arrives damaged, defective, or you receive the wrong item, please notify us within 7 days of delivery.

To help us process your claim as quickly as possible, please provide:

• Your order number
• A brief description of the issue
• Clear photographs of the damaged product, the shipping box, and the shipping label (if applicable)

Please keep all original packaging materials until your claim has been reviewed.

Send your claim to Email: [email protected]

Claims submitted after 7 days of delivery or without sufficient supporting documentation may not be eligible for a replacement, refund, or store credit.

Please carefully review your shipping address before placing your order. We are not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided during checkout.

If you notice an error in your shipping address, please contact us immediately. Address changes cannot be guaranteed once an order has entered processing or has been shipped.

If a package is returned to us because an incorrect address was provided, delivery was refused, the package was unclaimed, or the carrier was unable to complete delivery, additional carrier charges or reshipping fees may apply.

If a refund is requested in these situations, any applicable carrier charges or return shipping costs may be deducted from the refund amount where permitted by applicable law.

Certain products may be subject to shipping restrictions due to applicable laws, carrier limitations, or destination-specific regulations.

If we are unable to ship a product to your location, we will notify you promptly and provide available options whenever possible.

We are not responsible for shipping delays or delivery failures caused by events beyond our reasonable control, including natural disasters, severe weather conditions, transportation disruptions, labor strikes, government actions, public health emergencies, carrier interruptions, or other unforeseen circumstances.