Cancellation Policy

Effective Date: July 23, 2026

At D-N-D Aquariums & Pet Shop, we understand that circumstances may change after placing an order. This Cancellation Policy explains how order cancellations, modifications, and related refunds are handled.

By placing an order through our website, you agree to the terms outlined in this Cancellation Policy.

You may request to cancel your order within 30 minutes of placing it by contacting our customer support team.

Cancellation requests should be submitted as soon as possible using the contact information provided below.

Orders that have already entered processing may no longer be eligible for cancellation.

Once an order has entered our processing system, we begin preparing it for shipment.

Because of this, we cannot guarantee that cancellation requests submitted after processing has begun can be approved.

We reserve the right to decline cancellation requests for orders that are already being processed.

Once an order has been shipped, it cannot be cancelled.

If you no longer wish to keep the item after delivery, you may be eligible to return it in accordance with our Refund & Return Policy.

Please refer to our Refund & Return Policy for complete return eligibility requirements.

If you need to modify your order, such as:

• Changing the shipping address
• Updating contact information
• Correcting customer details

please contact us immediately.

We will make every reasonable effort to accommodate your request if the order has not yet entered processing.

Once an order has entered processing or has been shipped, modifications may no longer be possible.

Please carefully review your shipping address before submitting your order.

If you entered an incorrect shipping address:

• Contact us immediately.
• If your order has not yet entered processing, we may be able to update your shipping information.
• If your order is already being processed, address changes cannot be guaranteed.
• If your order has already shipped, we will assist you where possible, but we cannot guarantee that the shipping carrier will be able to modify the delivery address.

If your cancellation request is approved before your order enters processing, you will receive a full refund.

Refunds are issued to the original payment method used during checkout.

Once your refund has been approved, please allow up to 7 business days for processing.

Depending on your financial institution or payment provider, additional time may be required before the refunded amount appears in your account.

Cancellation requests may not be accepted if:

• The order has already entered processing.
• The order has already been shipped.
• The order cannot reasonably be stopped before shipment.
• Fraud prevention or payment verification procedures require the order to remain active.

We reserve the right to refuse cancellation requests when:

• Processing has already begun.
• The order has already shipped.
• The request conflicts with our operational procedures or applicable laws.

If payment has already been collected and the cancellation request is approved, a full refund will be issued.

We may update this Cancellation Policy from time to time to reflect changes in our business operations, legal requirements, or customer service practices.

Any updates will be posted on this page together with a revised effective date.