Refund & Return Policy

At D-N-D Aquariums & Pet Shop, we want customers to feel confident when purchasing aquarium supplies and pet products from our store. If your order does not meet expectations, we offer a straightforward return and refund process.

Return Eligibility
Returns are accepted within 30 days of the delivery date. To qualify for a return, the item must:

• Be unused and in original condition
• Be returned in the original packaging with all included parts and accessories
• Include proof of purchase

Returns are handled by mail only.

Return Process
To request a return, please contact our customer support team. Once approved, we will provide return instructions.

Restocking Fee
We do not charge any restocking fees for eligible returns.

Damaged or Defective Items
If your order arrives damaged or defective:

• Take clear photos of the product and packaging
• Contact us within 7 days of delivery
• Send the photos and order details to: info@dndpets.com

Refund Processing
After we receive and inspect the returned item, refunds are typically processed within 7 business days. Refunds will be issued to the original payment method used for the purchase.

Shipping Information
Processing Time: 0–1 business days
Transit Time: 3–5 business days
Estimated Delivery Time: 3–7 business days
Order Cut-Off Time: 5:00 PM (EST)
Shipping Region: United States only

Contact Information

Business Name: D-N-D Aquariums & Pet Shop
Website: https://dndpets.com
Phone: +1 (518) 993-1010
Email: info@dndpets.com

Business Hours
Monday – Sunday | 10:00 AM – 08:00 PM

Business Address
1016 S Armstrong Ave #103
Denison, TX 75020
United States